Delivery Policy
Effective Date: February 20, 2025
At UPTOPIC, we are committed to ensuring that your order is delivered quickly and safely. Our delivery policy outlines the shipping options available to you, along with important information to make your shopping experience as smooth as possible.
1. Processing Time
Once your order is placed and payment is successfully processed, it will typically be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification email once your order has been shipped, along with a tracking number to monitor its progress.
2. Shipping Methods and Delivery Timeframes
We offer a variety of shipping options to meet your needs. Delivery times and costs depend on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Next Day Shipping: 1 business day (available for orders placed before 12 PM local time)
Please note that these timeframes are estimates and may vary due to factors such as weather conditions or shipping carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery method and location. UPTOPIC offers free standard shipping for orders over a specified amount (e.g., $50 or more) within the United States. International shipping rates will be displayed at checkout.
4. International Shipping
We currently offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination. Please note that customs duties, taxes, and fees may apply and are the responsibility of the customer.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your delivery directly on the shipping carrier’s website. If you have any trouble tracking your order or have questions about its delivery, please feel free to contact our customer service team at contact@uptopic.xyz.
6. Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high-volume shopping periods (e.g., holidays). UPTOPIC is not responsible for delays caused by these factors, but we will do our best to assist you and keep you updated.
7. Lost or Damaged Items
In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of receiving the tracking information. We will investigate the issue with the shipping carrier and work to resolve it, either by sending a replacement or issuing a refund if necessary.
8. Delivery Address
Please ensure that the shipping address you provide is accurate and complete. UPTOPIC is not responsible for delays or non-delivery due to incorrect or incomplete address information. If you notice an error with your shipping address, please contact us as soon as possible so we can correct it before the order is shipped.
9. Contact Us
If you have any questions about your delivery or need further assistance, our customer service team is here to help:
UPTOPIC
Street: 3394 Green Street, Franklin, Tennessee, United States
Phone: 615-503-1063
Email: contact@uptopic.xyz
Website: https://uptopic.xyz/
Thank you for choosing UPTOPIC. We look forward to delivering your child’s new favorite pair of shoes!